We wanted to share a brief update about recent import changes that are affecting all international shipments to the US — including ours.
The US government recently applied new tariffs specifically to products coming from Brazil, which increased the import cost for many Brazilian goods, including cosmetics. At the same time, the US ended the de minimis rule, which used to allow packages under $800 to enter without duties. Now, orders from any country can be taxed, and customs has also made some classification errors that caused unexpected charges or delays for a few customers.
We’re handling everything as smoothly as possible. Our team is analyzing each order individually, declaring invoices in the most favorable and accurate way, and helping each customer find the best solution if any issue appears. We’re also keeping a close watch on political updates and will communicate any changes as soon as they happen.
The good news is that we currently have a large inventory already in the US of our best sellers — Tanino Blend, Sorali, Naturelle, and others — so many orders are shipping quickly with no customs impact.
If you have any questions about your order, duties, or delays, we’re here to help. Thank you so much for your patience and trust 💛
Balm PH neutralizer that acts by rebalancing the Hydrogen Potential (pH) of the hair and scalp, thus preventing breakage, hair loss, dryness, bad smell of the hair when wet. Eliminates Bad Odor when Wet (caused by acidic organic progressives, due to release of sulfur). Prevents Breakage (promotes the reconnection of disulfide bonds in the smooth position, preventing breakage and loss of capillary mass). Replaces Nutrients and Lipids (lost during the corrosive action of chemicals). Prolongs the Chemical Result (by balancing the ph and reconnect the disulfide bonds in a straight, permanent way). Therefore, it is clear that the use of Balm neutralizer is essential after chemical processes, especially in straightening and organic progressive treatments.
How to Use: Apply step 2 Balm pH Neutralizer Indiana Queen Care from root to tip. Massage and leave to act for 10 minutes, rinse again, removing the product.
Contains: -01 Queen Care Balm pH Neutralizer 500ml
Shipping
How long will my order take to be delivered? US customers for the most popular products in 3 to 5 days. Most of the countries receive their packages in less than 6 days.
How long will my order take to be delivered? US customers for the most popular products in 3 to 5 days. Most of the countries receive their packages in less than 6 days.
Our payment system is one of the most secure payment processors available. It uses 128-bit SSL encryption technology to protect our customers' information.
Secure Payment
Our payment system is one of the most secure payment processors available. It uses 128-bit SSL encryption technology to protect our customers' information.